Troubleshooting Veo Analytics 2: missing or incorrect data

If Analytics 2 data is missing from your match, or something in it looks wrong, this guide shows you what to check first and what you can fix yourself. It also explains when to contact Veo Support and what to include so we can review your recording quickly.

Requirements

• An active Veo Analytics 2 add-on on your Clubhouse, activated before the match was recorded
• A football (soccer) recording
• Editor or Admin permission in the team to edit sides and periods, the lineup, and match events

Before you start: check that processing has finished

Analytics are added to a match while it's being processed, so they don't appear straight after the upload. Different features become available at different times, and processing times can vary with the video length, server load and internet conditions.

To see the status of your recording, open it, click the cog icon next to the title, and check Video status. It shows the detected sport and the status of the Follow Cam, AI detections and Veo Analytics.

Tip: If you uploaded the match recently, wait for processing to finish before contacting support. Data can still appear. Learn more in Processing times after uploading a recording to your Veo Clubhouse.

Analytics 2 is missing from my match

Check that the match can get Analytics 2

• Analytics 2 only applies to matches recorded after your add-on became active. If you buy Analytics 2 today, your earlier matches won't get it, only the matches you record from now on
• Player-level and physical data are available for matches recorded and uploaded after August 18, 2026
• Veo doesn't reprocess older matches to add a newer version of Analytics

Learn more in What you get with each version of Veo Analytics.

Check the detected sport

Analytics 2 is available for football only. Veo detects the sport automatically when the match is processed, and you can see it under Video status. If the match was detected as another sport, Analytics 2 isn't added.

Note: You can't change the detected sport yourself. If it's wrong, contact Veo Support with the link to the recording and the sport that was actually played.

Check that you have access to the match

• The recording must be assigned to a team in your Clubhouse, and you must be a member of that team. Clubhouse Admins can see all recordings in the Clubhouse
• If another club shared the match with you, for example with Share with Opponent, Analytics 2 data is only included when both Clubhouses have an active Analytics 2 add-on

Learn more in Understanding roles and permissions in Veo Clubhouse and How to use the ‘Share with Opponent’ feature in Veo.

Confirm your sides and periods

Analytics only appear and work properly once your sides and periods are correct. Check which side your team started on, and that the period times are in MM:SS format with the correct number of periods. Some youth matches have four periods instead of two.

Learn how in How to edit sides and periods for your Veo recordings.

Something in my Analytics 2 data looks wrong

The teams look swapped

If events or stats are assigned to the wrong team, the sides were probably confirmed the wrong way round. Fix the sides and periods first, before you edit any events. Learn how in How to fix Match Events assigned to the wrong team.

The stats show under jersey numbers, not player names

Veo AI shows all data under the jersey numbers it detects, even if you haven't set up a lineup. To see player names, assign your players to their jersey numbers in the lineup. Learn how in How to set up your roster, lineup, and formation.

A jersey number is wrong or missing

Veo AI reads jersey numbers from the video, and detected numbers can't be edited. Clear, high-contrast jerseys with unique numbers give the best results. See How to get the best results with Veo Analytics 2.

• If Veo AI read the same wrong number for a player for the whole match, assign that detected number to the player in the lineup. Their name then shows on their own data
• If an event shows the wrong player, you can reassign it. Learn how in How to fix a Match Event assigned to the wrong player

An event is wrong or missing

You can add, edit or remove events in the Veo Editor. Your changes also update the match report.

Note: Physical data, such as distance, speed and sprints, is measured automatically and can't be edited.

My match has a Reduced accuracy label

The recording conditions affected the analytics, so treat the results as lower-confidence and check anything that looks off against the video. The label can't be removed. Learn more in How to get the best results with Veo Analytics 2.

The match report is missing

The match report is available for football matches only, and not for trainings. If the button is missing, the match may still be processing, be set as a training, or need a coach or admin to set it up first. Learn more in Match report troubleshooting.

When to contact Veo Support

If you've checked everything above and data is still missing or wrong, contact Veo Support. Include:

• The link to the recording
• Whether one match or several are affected, with a link to each
• What you expected to see, and what you see instead
• Timestamps where the problem is visible in the video
• The jersey number of any player involved, not only their name

Tip: Sharing a specific example with a timestamp helps us review your recording much faster.

FAQs