Understanding roles and permissions in Veo Clubhouse

This guide explains how roles and permissions work in your Veo Clubhouse. Learn how to manage Clubhouse Admins, understand different member types, and see what each permission level can access at both the Clubhouse and Team levels.

Requirements

• An active Veo Clubhouse
• Clubhouse Admin status to manage other admins, billing, or subscriptions

1. Clubhouse-level roles

   When you create a Veo Clubhouse, you are automatically assigned the Clubhouse Admin role. This role gives you full control over your organization's teams and content.

   Clubhouse Admins can:

   • Manage Users: Add, remove, and manage members in your Clubhouse. Learn more in this article: How to manage team members
   • Create Teams: Set up and organize teams to streamline collaboration. Learn more in this article: How to create teams in your Veo Clubhouse
   • Edit Clubhouse Info: Keep your Clubhouse details up to date. Learn more in this article: How to manage your Clubhouse settings and information
   • Manage Subscriptions: Upgrade, downgrade, or enhance your Clubhouse with extra features. Learn more in these two articles: How to upgrade your Veo plan
   • Update Payment Details: Easily manage and update your payment methods. Learn more in this article: How to update or change your payment method in your Veo account

   Note: A Clubhouse can have multiple Clubhouse Admins to share management responsibilities

   Managing Clubhouse Admins

   If you need help managing your Clubhouse, you can invite other members to become Clubhouse Admins.

   Adding more Clubhouse Admins

   As a Clubhouse Admin, you can invite additional admins with just a few clicks:

   1. Go to Settings in your Clubhouse
   2. Select the Admins option
   3. Click on Invite Clubhouse Admins and enter the email addresses of the people you want to add.
      They will receive an email invitation to gain Clubhouse Admin access

   

   Warning: New admins will have full control, including the ability to manage users, handle subscriptions, and even remove other admins

   Removing Clubhouse Admins

   If an admin leaves your club or no longer needs high-level access, follow these steps to remove them:

   1. Go to Settings in your Clubhouse
   2. Select the Admins option
   3. Find the Clubhouse Admin you wish to remove
   4. Click the three dots and select Remove Clubhouse Admin.
      They will automatically receive a notification email

   

   Note: The Clubhouse must always have at least one Clubhouse Admin.

   Viewing Clubhouse Admins

   While only Clubhouse Admins can add or remove other admins, all members of the Clubhouse can see who the Clubhouse Admins are by visiting the Admin section under Clubhouse Settings.
    

2. Team-level roles

   When a member joins a specific team, they choose a role that defines their relationship to the team:

   • Coach: Assigned to the coaching and technical staff
   • Player: Active athletes on the team. Only Players can be tagged in clips and create Player Profiles
   • Other: Parents, staff, or supporters who are not players or coaches

   Team-level permissions

   A permission level determines what a member can do within their team. These are assigned by a Clubhouse Admin or Team Admin during the invitation process.

   • Team Admin: Full access to team management, match data, and content editing
   • Team Editor: Can manage match data and edit video content
   • Team Contributor: Can create clips and download recordings. These clips are private ("Only me") by default

Permissions comparison table

Use this table to quickly compare what each role and permission level allows: