Veo Go - Frequently Asked Questions

Veo Go is a mobile football recording solution that allows you to capture matches using iPhones. This FAQ covers everything you need to know, including device compatibility, setup, recording, storage, and subscription details.

Device Compatibility & Requirements

What devices work with Veo Go?

Recording Devices: 

  • Veo Go requires two iPhones for recording
  • Limited to iPhones with an ultra-wide camera. For detailed information, visit the Veo Go: Supported iPhones & Compatibility Guide.
    Can be any iPhone running iOS 18.0 or later. Compatible models include iPhone XS, XS Max, XR, SE (2nd gen or newer), and all newer iPhones

Android Support: Veo Go does not support Android devices. While we haven’t ruled out future development, it is not currently on our roadmap.

Do both recording phones need to be the same model?

No, any combination of Veo Go-supported iPhones can be used to record.

Setup & Equipment

How does the three-phone setup work to capture a match?

If you choose this setup instead of the two phones, here is what you need:

  • Two iPhones with ultra-wide cameras to capture both halves of the pitch
  • One additional device (iPhone or iPad) to control the recording, since the phone rig is mounted on a tripod
How can I change the settings of my phone from three phones to two phones and vice versa?

In the Veo Go app, tap the three dots in the top-right corner, enter Settings, then select Recording Setup. Here you have the option to choose between the two setups.

Can I use my Veo Cam tripod with Veo Go?

No, we do not recommend using a Veo Cam tripod with Veo Go, or vice versa, as it may cause instability and potential accidents.

My phone rig broke, what can I do?

Contact our Support team for assistance. We will help you find the best solution.

Can I use Veo Go in rainy conditions?

iPhone 11 and later have an IP68 rating, making them water-resistant. However, unlike the Veo Cam, the exposed camera lenses can easily collect water droplets, which may blur the video depending on the weather. For more details on your iPhone’s water resistance, visit Apple’s website.

Recording & Storage

Why do I need a subscription to record with my own iPhones?

A Veo Go subscription covers:

  • Storage for your matches
  • AI-powered video processing for high-quality automated production
I ran out of recording hours, what can I do?

If you've used all your available recording hours, you have two options:

  • Wait for the next month: Your recording hours automatically reset monthly
  • Upgrade your subscription: Purchase an additional Veo Go subscription to double your recording hours, add an extra team, and include more members in your account
How much storage is required to record a full match?

The storage needed depends on the length of the match. Each recording phone needs about 6GB of storage for 1 hour of recording. This space is used temporarily; once the recording is uploaded, the storage is automatically freed up.

How can I get the best video quality?

Follow these tips to maximize video quality:

  • Secure the iPhones by attaching the included waterbag to the tripod
  • Ensure the entire pitch is visible in the frame, with all corners included
  • Do not move the tripod once recording starts
Why is there a difference in the color?

Since Veo Go uses two different devices to record, quality may vary; newer phones offer better quality. The app attempts to blend and color-match footage from different iPhone models when the video is being processed but you might still see a slight difference in the recording.

Why is there a blur/line in the middle of the recording?

The line you see in the middle is where the two videos (left and right) are "stitched" together. The app automatically minimizes this stitching line during processing. However, its visibility can vary depending on factors such as lighting conditions, phone camera quality, whether the phones were moved while recording, and other factors.

The iPhone records in 4K; why is the recording quality lower? 

While iPhones do record in 4K, the video is processed and stitched together to create a seamless overview of the whole pitch. During this process, the resolution is adjusted to strike a balance between video quality, performance, file size, and adding features like Follow cam and automatic zoom.

What do I do after recording?

Once the match is recorded, each phone will have captured one half of the pitch. Upload both video files to the Veo platform, where they will be combined into one full match video.

Sports & Analysis

Does Veo Go work for sports other than football?

Currently, Veo Go is optimized for football. Other sports can be recorded, but we cannot guarantee the same quality of results.

Can I use the Veo Editor platform for further analysis?

Yes! Once you upload your Veo Go recordings, they are available on the Veo platform at app.veo.co, where you can use Veo Editor features.

Note: Veo Go does not support Veo Analytics, Veo Player Spotlight, or Veo Live add-ons at this stage.

Veo Go & Veo Cam

I already use a Veo Cam. Can I add Veo Go to my account?

Yes! You can purchase a Veo Go subscription and use it alongside your Veo Cam in your Clubhouse.

Can I see Veo Cam recordings on the Veo Go app?

No, you only see Veo Go recordings on the Veo Go app. If you also have a Veo Cam, you can access all your recordings from your Veo account at app.veo.co.

Can I use the recording hours I have available from a Veo Cam with Veo Go or vice-versa?

No, the entitlements are unique for Veo Cam and Veo Go and cannot be mixed.

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