Match report troubleshooting

Having trouble with your match report? Here's how to fix the most common issues — from the Match Report button not showing to numbers that look off. For what each part of the report shows, see Match report.


Which matches can have a match report?

The match report is for football matches only — it isn't available for other sports or for training sessions. If your recording is a match but the button is missing, it may be set as a training. Open Match settings, go to Match details, and set the Match type correctly.

The two versions

  • Basic Match Report — available on all matches recorded from 6 October 2026 onwards. For matches before that date, it may or may not be available, depending on when your club's subscription was last renewed
  • Advanced Match Report — available on all matches with Analytics 2, recorded from 4 August 2026 onwards

The Match Report button isn't showing

  1. The recording is still processing. The button shows up once the recording has finished uploading and processing. If you've just uploaded, check back a bit later — the button appears on its own
  2. The recording isn't eligible. Check the eligibility and dates above
  3. The recording is locked. If the recording has a lock icon, it's outside your current plan and the report isn't available
  4. It hasn't been set up yet, and you're a contributor. Before the report can show, a coach or admin confirms which team is yours and which way each team attacked in each half. Until that's done, only coaches and admins see the button — ask your team admin to set it up. Set up your match report

The report's there but something looks wrong

  • The team stats look swapped. This usually means the sides were confirmed the wrong way round. A club admin, team admin or editor can fix it in Match settings — check the kick-off clip to see which way your team was shooting, correct the side and save. The stats reload the next time the report opens. Set up your match report
  • An event is wrong or missing. Fix it manually in the editor, then refresh the page — the match report updates with your change. Physical data (distance, speed and intensity) is measured automatically and can't be edited. Learn how to edit events
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