Find out when our support team is available and the different ways you can reach us, whether through the Veo website, the Help Center, or the Veo Cam App. You'll also find the official phone numbers Veo uses to send you SMS notifications.
Before you reach out, having a few details ready will help our team solve your case faster:
- The email address linked to your Veo account
- A short description of the issue
- Your Support ID or Camera ID, if you have one
- Your ticket number, if you already have an open case about the same issue
Support hours
Our support team is available Monday to Friday, from 8 AM to 11 PM (CET - Central European Time). You can submit a request or start a chat at any time, and we'll get back to you within these hours.
Ways to contact us
- Go to veo.com
- Click Support in the top menu
- Choose one of the following options:
- Visit our help center – takes you to the Veo Help Center
- Submit a request – fill in a form describing your case
- Book a support call – schedule a 20-minute call with our team
- Book an onboarding call – schedule a call to get the most out of your Veo features and start your Veo journey
On top of these options, you'll find a chat icon in the bottom right corner of any page on veo.com. Click it to talk to our AI Agent, which can solve many common questions right away.
You can also reach our team from the Veo Cam App.
Tip: Not sure which option to pick? Try the AI Agent chat first. If it can't resolve your case, you can still submit a request or book a call.
Chat with our AI Agent
The fastest way to get an answer is often our AI Agent, available directly on veo.com.
- Go to veo.com
- Click the chat icon in the bottom right corner of the page
- Type your question and the AI Agent will do its best to help right away
Submit a request
- Click Submit a request in the top menu of the Help Center
- Under How can we help you?, select the category that best matches your case:
- Camera, Recordings & Accessories
- Subscription Management & Payment and Billing
- Activation, Registration and Usability cases
- Orders and Shipping cases
- Privacy & Safety requests
- Let us know if you already have an open ticket about the same issue. If you select Yes, add your Ticket ID (you'll find it in the subject line of your last email from us)
- Fill in the description of your issue with as much detail as possible, and attach any relevant images
- Complete the remaining fields, such as your preferred support language, country, and Support ID
- Click Submit
Note: Telling us if you already have an open ticket helps our team find your case faster and avoid duplicates, so we can prioritize a reply.
Note: If your Veo Cam has a physical problem and you select Camera Hardware, you'll report the issue from your Veo account instead. See how to report a camera hardware issue.
Book a support call
- Fill in your first name, last name, email, country of residence, phone number, and preferred support language
- Select a reason for your call and let us know if you already have an open ticket about the same issue
- Add any details that can help us assist you, along with your Support ID and Camera ID, if you have them
- Click Submit & Choose Time
- Pick a date and time that works for you
- Confirm your details and click Schedule Event
Note: Support calls may be recorded for training and quality purposes. You can opt out at the start of the call by letting your agent know.
Submit a request from the Veo Cam App
You can reach our support team without leaving the Veo Cam App.
- Open the Veo Cam App
- Go to your camera and app settings
- Find the support section and submit your request from there
For a full walkthrough of the camera and app settings menu, check out how to access camera and app settings in the Veo Cam App.
What happens after you submit a request
Once your request is submitted, a member of our support team will reply by email.
Tip: If you don't see our reply in your inbox, check your spam or junk folder, as it can sometimes land there.
Veo's official SMS phone numbers
Veo sometimes sends SMS notifications to your phone:
- Denmark: +45 93 70 87 70
- United Kingdom: +44 7488 894974
These numbers only send notifications. You can't call them or use them to reach our support team. To get help, use one of the ways to contact us above.
If we invite you by SMS to book an onboarding call, the link in the message takes you to https://www.veo.com/onboarding-call. This is our official onboarding call form, so it's safe to open.
Warning: Veo will never ask for your payment details by SMS. If you get a text asking for card or bank details, don't reply and don't share any information.
FAQs
Our support team is available Monday to Friday, from 8 AM to 11 PM (CET). You can submit a request or start a chat at any time, and we'll get back to you within these hours.
Try the AI Agent chat on veo.com first. It can solve many common questions right away. If it can't resolve your case, you can submit a request or book a support call.
Hardware issues are reported from Veo Cams in your Veo account, so your Support ID and Camera ID are added automatically. For the full steps, see how to report a camera hardware issue.
We'll always reply by email. If you can't find our reply, take a look in your spam or junk folder.
No. If you have an open ticket about the same issue, select "Yes" when asked and add your Ticket ID. Submitting a new request for the same issue can create duplicates and delay our response.
If it comes from +45 93 70 87 70 (Denmark) or +44 7488 894974 (United Kingdom), it's an official Veo notification. These numbers only send notifications, so you can't call them or reply to reach support. If the SMS invites you to book an onboarding call, the link goes to https://www.veo.com/onboarding-call, our official form. Veo will never ask for your payment details by SMS.