Your support ID is a unique 5-character code (letters and numbers) that helps our team assist you more efficiently. This guide shows where to find it in the Veo Cam App and on the web platform at app.veo.co.
Find your support ID in the Veo Cam App
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Open the Veo Cam App and log in with your Veo account. Tap the settings icon to open the menu.
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Scroll down to the Support section and tap Help & resources.
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On the Support screen, tap Support ID to expand it.
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Your support ID will be listed for each clubhouse you're a member of, together with a copy icon next to each one.
Note: If you're a member of multiple clubhouses, make sure you share the support ID for the specific clubhouse your question is about.
Find your support ID at app.veo.co
Option 1: From the main settings panel
Log in to your Veo account at app.veo.co, then scroll to the bottom of the left-hand options panel. Your support ID will be visible with a copy button.
Option 2: From clubhouse settings
- Go to app.veo.co and log in
- If you manage multiple clubhouses, use the clubhouse selector to check you're viewing the right one
- Click Clubhouse settings in the left-hand menu
- Your support ID will appear in the first field on the clubhouse settings page
Tip: Always include your support ID when you contact Veo Support — it helps our team find your account and clubhouse right away.
Use the support ID that matches the clubhouse your question relates to. All your clubhouse support IDs are listed together in the app and on app.veo.co, so you can copy the right one before contacting support
Yes. Both the app and app.veo.co show a copy icon next to each support ID so you can paste it directly into your support request