Troubleshooting stuck uploads on Veo Cam 1

This guide walks you through how to troubleshoot and resolve upload issues on Veo Cam 1. You’ll learn how to verify your internet connection, manually trigger an upload, and perform a reset if the upload is stuck.

Requirements

• Veo Cam 1
• Ethernet cable
• Access to a stable internet connection (minimum 20 Mbps upload speed)
• Smartphone or computer with a web browser (Google Chrome or Safari)

Step 1: Check your internet connection

Veo Cam 1 needs a stable internet connection to upload recordings. Use these steps to ensure everything is set up correctly:

1. Connect the camera to the internet
   • Turn on your Veo Cam 1.
   • Plug one end of an Ethernet cable into the camera and the other directly into your router.
2. Check the Ethernet port lights
   • Look at the Ethernet port on the camera.
   • Green and orange lights ON? ✅ The camera is connected.
   • No lights? ❌ Try using a different Ethernet cable or router port.
3. Confirm your upload speed
   • You need at least 20 Mbps upload speed for stable uploading.
   • Slower connections can cause failed or delayed uploads.
4. Check the camera’s power light
   • When online, the green power button light should turn solid white.
5. Monitor upload status
   • If the white light is blinking, the camera is currently uploading a recording.

Learn more about Veo Cam 1’s indicator lights: Veo Cam 1 indicator lights

Step 2: Manually start the upload

If the camera doesn't start uploading automatically, you can trigger it manually:

1. On your smartphone, connect to the Veo Cam 1’s internal Wi-Fi via your device’s Wi-Fi settings. (Note: This does not provide internet access—it connects directly to the camera.)
2. Open a browser (Google Chrome or Safari) and go to cam.veo.co.
3. Using iOS? If the page doesn’t load:
   • Tap the blue "i" icon next to the camera's Wi-Fi name.
   • Disable Private Wi-Fi Address or IP tracking.
4. Once on the site, go to the Recordings list (bottom left).
5. Find the missing recording and tap "Upload".
6. If the button is green, the upload will begin.
7. If the button is grey:
   • Try another Ethernet port on your router.
   • Refresh the cam.veo.co page and try again.

Step 3: Restart the camera and retry the upload

If your upload started but got stuck, try a power cycle reset:

1. Keep the camera on and unplugged until the battery fully drains and powers off.
2. Charge the camera for at least 4 hours.
3. Before turning it back on, connect the Ethernet cable.
4. Turn on the camera. The upload should automatically resume.