This article helps you troubleshoot upload issues on your Veo Cam 2, Veo Cam 3, or Veo Cam 3 5G. It includes checks for internet speed, SIM card removal, software updates, camera registration, firewall settings, supported WiFi network types, using an Ethernet connection, and verifying the status of the Veo platform.
Requirements
- Veo Cam 2, Veo Cam 3, or Veo Cam 3 5G
- Stable internet or WiFi connection
- Camera registered to your Veo Club account
- Optional: Ethernet cable and USB-C dongle
If your upload isn’t starting automatically or seems stuck, follow the steps below.
Troubleshooting steps
1. Set a recording title
If your recording doesn’t have a title, the upload will not begin. Connect to the camera using the Veo Cam App, go to the Library, find the recording, and give it a title. The upload should start shortly after.
2. Check your internet connection
A slow or unstable internet connection can block uploads. Make sure your connection is strong.
Tip: Test your connection speed here. Focus on the upload speed.
3. Remove SIM card (if applicable)
If you're using a Veo Cam 2 or Veo Cam 3 5G with a SIM card, remove it and try uploading again using WiFi.
4. Update your camera firmware
An outdated firmware version may affect uploads. Follow the steps in this article to update: Update your Veo Cam firmware version.
5. Verify your camera registration
Ensure your camera is registered to your Veo Club account. If it's not, the upload will fail because the camera won’t know where to send your recordings.
6. Check for firewall restrictions
Public or restricted networks (e.g., schools, hotels, offices) may block the upload. Ask your network administrator to allow access to the following domains:
- app.veo.co (port 443)
- veo-content-ii.s3.amazonaws.com (port 443)
- veo-camera-diagnostics.s3.amazonaws.com (port 443)
- cam-api.veo.co (port 443)
- api.prod.camera.veo.co (port 443)
Note: You may need help from your IT department or internet provider for this step.
7. Make sure your WiFi network type is supported
Some school, office, and hotel networks can't be used by Veo Cam, even after the domains above are allowed. Veo Cam doesn't support:
- Networks that ask for a username and a password (WPA Enterprise), which are common in schools and offices
- Networks that ask you to log in, register, or accept terms in a browser before you can go online (captive portal)
If your network is one of these types, connect the camera to a different network instead:
- A mobile hotspot
- A guest WiFi network that only asks for a password
- An Ethernet connection (see the next step)
Tip: Ask your IT department if they can set up a password-only WiFi network for the camera.
8. Use an Ethernet connection
When possible, connect the camera directly to the internet using an Ethernet cable and USB-C dongle.
After connecting, reboot your camera by holding the power button for 15 seconds until all lights blink.
Note: This reset may help restore a stable upload connection.
9. Check the Veo platform status
If everything else checks out, there could be a temporary issue on our end. Visit the Veo Status Page to see if the platform is experiencing any outages or disruptions.
Need more help?
These steps resolve most upload issues. If you're still having trouble, please contact Veo Support for further assistance.