Klarna lets you spread the cost of a new Veo purchase. This article explains how Klarna works at Veo, how to pay with it at checkout, what Klarna covers, and who to contact for questions about your order or your repayments.
Requirements
- You don't have an active Veo subscription. For example, you're a new customer, or your previous subscription was cancelled
- You're making a new purchase through Veo checkout or a quote from the Veo sales team
- Klarna is shown as a payment option for your order
What is Klarna?
Klarna is a "buy now, pay later" provider. It isn't a Veo product. Klarna lets you pay for your Veo order over time, and Klarna manages your repayments.
Veo is paid for your order. After that, you repay Klarna instead of Veo.
Klarna payment options
Klarna decides which options you see. This depends on your country, your order total and Klarna's own assessment.
| Option | What it means | Interest |
|---|---|---|
| Pay in 3 or Pay in 4 | Your purchase is split into 3 or 4 payments, depending on your country | None |
| Pay monthly | Monthly instalments over a longer period, in some countries | Yes. Interest and terms apply |
Note: Veo can't promise that Klarna will approve your purchase, or which plan or interest rate you'll get. Klarna makes those decisions.
What you can pay for with Klarna
You can use Klarna for:
- A new Veo purchase at Veo checkout
- A new purchase from a quote sent by the Veo sales team
You can't use Klarna for:
- Subscription renewals
- Plan upgrades and add-ons
- Additional cameras or seats, and replacement cameras, on an account with an active subscription
- Other changes to an existing subscription
- Refurbished products
- Purchases made on reseller portals
- Part of an order. Klarna covers the whole order, so you can't split it with another payment method
Note: Klarna isn't available in every country or for every order. If you don't see Klarna at checkout, choose another payment method.
How to pay with Klarna
- Go to Veo checkout at app.veo.co/checkout, or open your quote from the Veo sales team
- Choose your products and plan, and enter your details
-
At the payment step, select Klarna
- Follow Klarna's steps. Klarna shows the payment plans and terms available to you
- Review the plan and accept it, if you want to go ahead
- Complete your order. You'll receive a Veo order confirmation email
Note: If Klarna doesn't approve your purchase, or you stop halfway, go back to checkout and choose another payment method. You can also pay by credit card or bank transfer.
Who is responsible for what?
Klarna owns the credit agreement. Veo owns your order. If you have an order question and a repayment question, Veo helps with the order and Klarna helps with the repayment.
| Your question | Who to contact |
|---|---|
| Order, delivery, subscription or return | Veo Support |
| Approval, identity checks, payment schedule, instalments, fees, interest or late payments | Klarna, through the Klarna app or Klarna customer service |
Veo can't approve credit, see your repayment plan or change your Klarna agreement.
Note: The Klarna agreement is with the person who completes the Klarna checkout. It isn't automatically with your club.
What happens after you pay with Klarna
- Your order is processed and shipped as usual. Veo doesn't wait for your instalments before it ships your order
- Klarna sends you your repayment schedule and reminders
- Your repayments to Klarna don't change the length of your Veo subscription
Renewals after paying with Klarna
Your Klarna plan covers your first purchase only. Your renewal is separate.
- Your subscription renews by bank transfer. Veo emails an invoice to the Bill To contact when the renewal is due
- In Plan and Billing, your payment method shows Bank Transfer. This is expected, even though you paid your first purchase with Klarna
- Renewals can't be paid in instalments with Klarna
- If you prefer to pay your renewal by credit card, you can switch to credit card on the Plan and Billing page
To learn more about renewals, read How to renew your Veo subscription.
Returns and refunds
The usual Veo return and refund policy applies to orders paid with Klarna. To start a return, follow How to get assistance with your Veo order.
Once Veo approves and processes your refund, Klarna updates your balance or payment schedule. You'll see the change in the Klarna app or your Klarna account. According to Klarna, this usually takes a few business days.
Until you see the update in Klarna, keep following your Klarna payment schedule. This helps you avoid late payment reminders. If the update doesn't appear, contact Klarna customer service.
Note: Veo doesn't send the refund to your bank account, and can't promise an exact date. Your refund appears as a change to your Klarna balance.
FAQs
No. Klarna assesses each purchase and can still decline it. Veo can't change Klarna's decision. You can go back to checkout and choose another payment method.
Klarna only shows for eligible orders. Check that:
- You don't have an active Veo subscription. Klarna doesn't show for renewals, upgrades, additional cameras or seats, add-ons or replacement cameras
- You're buying new products, not refurbished ones
- You're not on a reseller portal
- Klarna is available in your country and currency
Klarna also may not show for some order totals.
If everything above applies and you still can't see Klarna, or Klarna doesn't open, contact Veo Support. Include your quote or order reference, your country and currency, and a screenshot of the payment step. If Klarna opens but shows an error inside the Klarna window, contact Klarna customer service.
No. Klarna covers the whole order. You can't split an order between Klarna and another payment method.
No. Klarna is only available for new purchases. Renewals are paid by bank transfer invoice, and you can switch to credit card on the Plan and Billing page. Upgrades, additional seats and add-ons are paid by credit card or bank transfer.
Your renewal payment method is set to Bank Transfer, even when you paid your first purchase with Klarna. This is expected. It doesn't affect your Klarna plan. If you prefer to pay renewals by credit card, you can switch on the same page.
No. Klarna isn't available for refurbished products.
No. Klarna isn't available on reseller portals. If you're an end customer and you buy through Veo self-service checkout, you can use Klarna.
No. Veo receives payment for your order and processes it as usual. Your repayment schedule is between you and Klarna.
Contact Klarna through the Klarna app or Klarna customer service. Veo can't see or change your repayment plan.
The agreement is with the person who completes the Klarna checkout. It isn't automatically with the club.