If your Veo Cam recognizes your SIM card but still can't get online, your data provider may need to set up a custom APN for your camera. This article walks you through finding your IMEI number, requesting the APN from your provider, and entering it in the Veo Camera app.
- A custom APN only helps if your camera already recognizes your SIM card and provider, but still shows no signal or no connection
- Your SIM card must be data-only, correctly inserted, and confirmed to work in another device
- Your provider should be one of the Data providers and SIM cards for the Veo Cam
If your camera shows "No SIM installed" or doesn't recognize the SIM at all, a custom APN won't fix that. Check the how to confirm your SIM card connection guide first.
Follow these steps to set up a custom APN for your Veo Cam.
- Connect the Veo Cam app to your camera
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Tap Settings in the top right corner
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Under "Camera", tap Connection
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Under "Available connections", tap SIM
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Note down the IMEI number shown
- Contact your data provider and ask them to set up a custom APN, giving them the IMEI number
- Your provider will send you an APN, a username, and a password to go with it
- Go back to the SIM screen in the app
- Under "APN", tap Custom
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Enter the APN, and the username and password if your provider gave you one
- Tap Save
Your camera will try to reconnect using the new APN. Give it a minute, then check the connection status on the network overview screen.
FAQs
Double-check the APN, username, and password against exactly what your provider sent you. If the connection still doesn't improve, contact our support team so we can take a closer look.
No. Most providers work with the camera's default settings. A custom APN is only needed when your camera recognizes the SIM and provider but can't get a working data connection.
Not always. Some providers create an APN tied to your camera's IMEI, while others may point you to a generic APN they already have available. Ask your provider directly what they recommend for your account.
See our list of data providers and SIM cards for Veo Cam users