Learn how to perform a manual reboot on your Veo Cam 1 to resolve technical issues, connection errors, or upload problems.
Requirements
- Access to your Veo Cam 1
- Charging cable and a power source
- Access to the Veo Cam 1's Wi-Fi network
How to reboot your Veo Cam 1
A reboot is the best first step for resolving the most common issues without deleting any of your data.
- Ensure the camera is fully charged to help the process run smoothly
- Turn on the camera and wait for one minute (if the camera won’t turn on, proceed to the next step)
- Press and hold the power button for 20 seconds to force a reboot
- Turn the camera back on and try to connect again to check if the issue is resolved
When to use a reboot
Rebooting your camera can help resolve the following issues:
- The Veo Cam App does not detect or recognize the camera
- Recordings are stuck or not uploading
- Registration cannot be completed
- Missing preview when trying to record
- "Internal Server Error" messages
- Incorrect date or time on recordings
- SD card error messages
- Camera not turning on
What a reboot cannot fix
- Physical damage, such as a cracked lens or broken casing
- Hardware-related charging issues where the camera fails to receive power