Learn how to connect your Veo Cam 1 to the Veo Cam app to start recording and access all Veo features. This guide covers both automatic and manual connection methods, and how to fix the most common connection errors.
Requirements
- Veo Cam app installed on your device (available for Android and iOS)
- Your Veo Cam 1 fully charged and powered on
- Wi-Fi password from the bottom of your Veo Cam 1
- Your Veo Cam 1 registered to your Clubhouse
How to connect automatically
Follow these steps to connect your Veo Cam 1 through the Veo Cam app:
- Turn on your Veo Cam 1.
- Open the Veo Cam app and log in with your Veo account.
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The app will display cameras found nearby. If you’ve connected before, your saved cameras will appear automatically.
- Select your Veo Cam 1 and enter the Wi-Fi password (found on the bottom of the camera).
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Allow your mobile device to join the camera’s Wi-Fi network. This enables communication between your device and the camera.
Once connected, you’re ready to start recording your matches and using Veo’s smart features.
How to connect manually
If your camera doesn’t appear in the nearby list, follow these steps to connect manually:
- Ensure the camera is turned on and the indicator light shows a solid green.
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In the Veo Cam app, scroll down and tap Don’t see your camera?
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Select Veo Cam 1 from the list.
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Enter the camera’s Wi-Fi name and password (found on the bottom side of your Veo Cam 1).
You should now be successfully connected to your Veo Cam 1.
Tip: If you experience connection issues, try restarting both the camera and the app, then reconnect.
“You do not have permission to connect” on a Veo Cam 1
Start by registering your Veo Cam 1 to your Clubhouse — see How to register your Veo Cam 1 to your Clubhouse. Only a Clubhouse admin can register a camera.
If your Veo Cam 1 is already registered and the message still appears, follow these steps:
- Open the Veo Cam app.
- Tap Settings in the top right corner.
- Scroll to the bottom and tap Log out.
- Sign in again with an email that's part of the club that owns the camera.
- Select your Veo Cam 1 and connect again.
Warning: The sign-out steps above apply to Veo Cam 1 only. If you see the same message with a Veo Cam 2 or a Veo Cam 3, start here instead: How to register your Veo Cam 2 or Veo Cam 3 to your Clubhouse.