There are two ways to connect to your Veo Cam 1: the Veo Cam App, or the web browser interface at cam.veo.co. This guide explains how to fix connection problems with both methods, so you can get back to recording your games.
Requirements
- Veo Cam 1 at hand
- Mobile device (iOS or Android) with the Veo Cam App installed
- Access to the camera’s Wi-Fi password (printed on the back of the camera)
Troubleshooting the browser connection (cam.veo.co)
If you can’t reach cam.veo.co after joining the camera’s Wi-Fi network, follow these steps. They work the same way on iOS and Android.
Reconnect to the VEOCAM Wi-Fi network
- Disable mobile data on your phone
- Open your Wi-Fi settings and find the network named VEOCAM-XXXX
- Select the network, choose Forget Network, and confirm
- Return to your Wi-Fi list and reconnect to the VEOCAM network using the password kickoff!
- Once connected, open your browser and go to cam.veo.co
Alternative method: use Airplane Mode
- Turn on Airplane Mode (also called Flight Mode) on your phone
- Turn Wi-Fi back on manually and connect to the VEOCAM network
- Open your browser and go to cam.veo.co
Note: Airplane Mode stops your phone from switching to mobile data while you’re working with the camera
Troubleshooting the app connection
If the Veo Cam App can’t find your camera, the fix depends on your phone. Pick your device below.
Turn off Limit IP Address Tracking
- Close the Veo Cam App
- Turn on Airplane Mode on your iPhone
- Go to Wi-Fi Settings and connect to the VEOCAM-XXXX network
- Tap the blue information (i) icon next to the network name
-
Turn off Limit IP Address Tracking
- Open the Veo Cam App and connect again
Note: With this setting off, your iPhone can talk to the camera’s internal server
Check app permissions and interference
- Open your phone settings and check that the Veo Cam App has Bluetooth, Wi-Fi, and Location Services permissions enabled
- Close the Veo Cam App and turn on Airplane Mode
- Turn Wi-Fi back on manually and connect to the VEOCAM-XXXX network
- Open the Veo Cam App and connect again
Note: Android needs these permissions to keep a stable connection with the Veo Cam 1. Airplane Mode cuts out other wireless interference
Reset network settings (last resort)
If you still can’t connect through the app or the browser, resetting your phone’s network settings clears conflicts that nothing else reaches.
Warning: This deletes all saved Wi-Fi networks and Bluetooth pairings. You’ll need to reconnect to your home and work networks by hand afterwards
- Open Settings and go to the Reset menu (General on iOS, System on Android)
- Select Reset Network Settings and confirm
- After the reset, reconnect to the Veo Cam Wi-Fi and open the Veo Cam App