How to manage your Veo account settings and profile

Learn how to manage your Veo account settings, set your measurement units, update personal details, change your email address, reset your password, manage email notifications, and delete your account.

Requirements

• An active Veo account
• Access to the email address associated with your Veo account
• You must be the account owner to edit personal details

How to access your account settings

1. Log in to your Veo account at app.veo.co
2. Click on your avatar in the top right corner and select Account Settings from the dropdown menu 
   

Note: Only the person who owns the Veo account can edit personal information. Team or Clubhouse admins cannot change these details for other members.

1. Update your basic settings and profile picture

In the General tab, you can edit your name, phone number, and avatar picture to keep your account up to date.

2. Change your email address

When you change your email address, you need to confirm the new address before the change takes effect.

1. Click the General tab
2. Enter your new email address and click Save changes
3. Open the confirmation email sent to your new address
4. Click the confirmation link in the email

What happens before you confirm

• Your account keeps your old email address
• You still log in with your old email address
• Your account settings show that the email change is pending confirmation

After you click the confirmation link, your new email address replaces the old one. From then on, you log in with the new address.

Note: You can request up to 5 email changes per hour. If you reach this limit, you'll see an error message. Wait a while, then try again.

3. Set your measurement units

Distance and speed data in Analytics 2 can be displayed in the units you prefer.

1. Click the General tab
2. Update your Distance and Speed units
3. Click Save changes

Note: Unit changes apply to all data across the platform, including past matches. These settings are available to everyone but only affect data display when Analytics 2 is active.

4. Manage email notifications

Veo sends notifications based on your role to keep you updated on team activity. You can customize these preferences at any time.

Notifications by role

• Admins: receive notifications for recording uploads, team assignments, and mentions in clips
• Editors and Contributors: receive notifications for team assignments and mentions in clips

How to disable or enable notifications

1. Click the Notifications tab

   

2. Untick the boxes for the notifications you no longer wish to receive
3. Optionally, opt in to stay updated with the latest news and offers from Veo in the Marketing section

Note: Always click Save changes at the bottom of the tab to apply your updates.

5. Reset or change your password

Your Veo password is the same across all platforms, including the Veo Clubhouse, Veo Cam App, and Veo Live App.

Change password while logged in

1. Click the Security tab

   

2. Enter your current password, followed by your new password
3. Click Change password to confirm

If you forgot your password

1. Click Follow this link to reset it below the current password field, or go to app.veo.co and click Forgot your password? 
   
2. Enter your email address and click Send email
3. Follow the link in the reset email sent from service@veo.co to set your new password

6. Delete your account

You can request to permanently delete your account through your settings. This action is final and cannot be undone.

If you are a Clubhouse Admin

Clubhouse Admins must contact the Support team directly to close their account.

Steps for all other users

1. Click the Security tab
2. Click Delete account
3. Type your email address in the confirmation field and click to finalize

What happens when you delete your account

• You cannot regain access to your account
• Your subscription(s) will become invalid
• Information shared with other Veo apps will be deleted
• Your name will be replaced with "DELETED USER" in any clips where you were mentioned

FAQs