Follow these best practices to ensure your Veo Go recordings upload quickly and without interruptions. These steps help reduce delays and ensure smooth processing.
Requirements
- Veo Go app installed and updated
- Access to a stable WiFi connection
- Sufficient storage and battery on your mobile device
Both phones must have the correct date and time settings
Note: Before attempting to upload, make sure the timezone is set to automatic on both devices. If one phone has a manually set timezone that doesn’t match the actual current time, the upload may fail.
Best practices when uploading
Upload both halves of the recording promptly
Start uploading both halves of your recording as soon as the game ends. Uploading late can lead to longer processing times and delays in video availabilityNote: Partial uploads may cause incomplete processing if not completed in a timely manner.
Keep the Veo Go app open
Make sure the Veo Go app stays open in the foreground during the entire upload process. Closing or minimizing the app may interrupt the uploadTip: Turn off your device’s auto-lock feature temporarily to keep the screen active during upload.
- Close other background apps
Shut down any unnecessary apps running in the background. This frees up your device’s processing power and helps maintain a stable upload Avoid interrupting the upload
Interruptions, such as switching apps, turning off the screen, or losing internet, can restart the upload from the beginningWarning: Any interruption resets the upload progress, so it's best to keep your device focused solely on the upload until it’s complete.
Use a fast and stable WiFi connection
Connect to a strong and stable WiFi network to ensure a smooth upload. Avoid weak or unstable signals and refrain from using mobile data when possibleTip: Test your connection speed before uploading if you're unsure of your network strength.
Note
Never delete the Veo Go app while you still have a recording waiting to be uploaded. If you remove the app before the upload is complete, the recording will be permanently lost and cannot be recovered.
By following these best practices, you can help ensure that your Veo Go recordings upload efficiently and are ready for viewing without unnecessary delays.