Learn how to request the cancellation of your Veo subscription through our Support team and what happens once your request is processed.
Requirements
- You must be a Clubhouse Admin to submit a subscription cancellation request.
- Ensure you have access to your Veo account email to receive updates from our Support team.
How to request cancellation
- Go to the Veo Help Center.
- Click Submit a request at the top of the page.
- Under the category dropdown, select Subscription management & Payment and billing.
- Complete all required fields in the form.
- Under Subscription management, choose Subscription cancellation.
- Provide any additional details (for example, your Clubhouse name or order number) to help our team process your request faster.
- Submit the form to send your cancellation request to our Support team.
Include all requested information in the form to ensure quicker handling of your request.
After submitting your request
Once your request is processed, you'll receive a confirmation email from our Support team. Here is what you should know about the status of your account:
| Feature | Status | Details |
|---|---|---|
| Subscription status | Active until the billing period ends. | Your subscription will not renew automatically. |
| Add-ons | Available until your subscription expires. | Any active add-ons will stay available until the expiration date. |
| Recording access | Available (according to Veo’s recording storage policy). | You will still be able to watch your videos, but no add ons will be available after cancellation. |
Important
Once a subscription is canceled, it cannot be reactivated. If you want to use Veo again in the future, you’ll need to purchase a new plan through the Plan & Billing section of your account or contact our Sales team for assistance.